We understand that internet outages, emergencies and missed calls happen to the best of us. That's why our system is designed to overlook one-off misses, so don't worry on Priority Hours. There's actually no need to write in unless there is something we can do to help (i.e. tech problems).
Here are a few common reasons why you might miss calls or be detected offline. If you navigate away from Cambly’s tutor side of the website and your computer goes to sleep or your internet cuts out or is experiencing seriously degraded performance (usually manifested in wildly varying or very low internet speeds and/or high levels of latency) you will likely be detected as offline. Additionally, Chrome will put inactive browser tabs to sleep. This means if you leave Cambly in the background Chrome may stop data transmission to it. This can happen even sooner if you are using your computer for other tasks especially those that are more bandwidth intensive. The best way to be sure this doesn't happen is to keep your computer from going to sleep, not using your computer for multiple other data intensive tasks while on PH and keeping your Cambly tab in Chrome active.
It's important that you try to answer every call while on Priority Hour.
Note: In the event of a Cambly-wide outage (see Cambly's status page here: status.cambly.com), please do submit a request so we can restore any affected Priority Hours right away.