We know it can be frustrating when you do not receive your pay on time. It's our number one priority to make sure all tutors receive compensation for all their hard work on Cambly. Here are the most common reasons tutors do not receive their tutor payment on time.
1) Incorrect Email Address
The most common reason is a simple spelling mistake. Before you write into Tutor Support please check your PayPal email address on the Account page here. If you find any typos or errors please correct these mistakes. Next, write into Tutor Support and let them know there was an error in your PayPal email. It's super helpful if you give us the incorrect email so we can find and reverse the payment.
2) PayPal Payment Blocks
There are many reasons why your payment might not process. Often times, the reason is not because of Cambly but PayPal. Please read the list of the most common PayPal issues that would prevent you from receiving your tutor payment. https://developer.paypal.com/docs/classic/admin/setup-account/#block-certain-kinds-of-payments
3) Unclaimed Payments
Often times tutor payments will go unclaimed in PayPal. Be sure you have set up and verify your PayPal account in order to receive your tutor payments on time. Here's more information about unclaimed payments. It's important to note that all unclaimed payments will be returned to Cambly after 30 days. https://www.paypal.com/fm/smarthelp/article/what-does-a-status-of-unclaimed-mean-faq2038
4) Extended Break from Cambly
We all need breaks but after an extended absence from tutoring on Cambly our system might not recognized returning tutors and fail to issue their tutor payment on time. We are happy to correct this error! Please write into our friendly Tutor Support Team let them know that you had an extended break and have not received payment. We will send the payment immediately. All proceeding payments will be issued on time.
5) PayPal Does not Work in Certain Countries
Currently, PayPal is our only payment processor. Please be sure to check on the PayPal link below that the country that you currently reside in accepts PayPal. Unfortunately, if your residing country does not accept PayPal then might not be able to tutor on Cambly. https://www.paypal.com/us/webapps/mpp/country-worldwide