Table of Contents
- Religion, Politics, and Other Controversial Subjects
- Responding to Romantic Interest
- No Solicitation Policy
- Rude Users and Reporting Students
- No Smoking, Drinking Alcohol, Eating, or Chewing Gum
- Dress Code
- Teaching Environment
- Silent Sessions, and Sessions with Family, Friends, and Yourself
- Ending Sessions Early and Abruptly
- Video Recordings and Tutor Privacy
- Sharing Personal Contact Information
- Meeting in Person
- Multiple Accounts
Working With Students
Talking about Religion, Politics, or Other Controversial Subjects
Some tutor-student relationships are open and respectful enough to have fulfilling conversations about religion, politics, or other potentially controversial topics while practicing English. However, as a general rule, these topics should be handled with an extremely high level of sensitivity. If you feel that you or the student cannot discuss these topics without negativity or cause for possible offense, please immediately desist and move to another topic.
Responding to Romantic Interest
Cambly tutors work closely with students on a frequent basis, which often leads to deep friendships. However, Cambly's policy is that tutors discourage and avoid romantic interest. If you or your student develop a romantic interest on Cambly, please report it to us. We'll block you from the student, but he or she will still be able to work with other tutors. Reportable offenses include: offers of gifts or money, romantic/sexual messages or comments, and asking for personal contact information. Romantic overtures may be interpreted differently in different cultures and can lead to discomforting and unexpected behavior. This policy helps keep both tutors and students safe.
No Solicitation Policy
Cambly is a place reserved for English learning, and we work hard to maintain a comfortable learning environment for both our tutors and students. As such, please refrain from providing or promoting any external service to students, and please refrain from accepting any external services from students. External forms of payment, gifts, or tips from students are not permitted. Cambly connects students and tutors for the purpose of practicing English on Cambly only.
Rude Users and Reporting Students
We work hard to keep Cambly a safe, positive place to teach and learn English, and we have a zero-tolerance policy for anyone-- student or tutor-- who misuses the service. Unfortunately, tutors sometimes encounter offensive users. Offensive behavior could range anywhere from using offensive language or gestures to nudity. We empower tutors to ban any user from Cambly instantly, and we encourage them to freely do so anytime they feel uncomfortable with a user. We review ban reports so, if it turns out to be a misunderstanding, we'll let the student back onto the platform.
In less severe instances (technical problems, lack of participation, repeated calling, etc.) tutors may choose to hide their profiles from a student by reporting them. This will stop the student from seeing the tutor online, sending them messages, or making reservations with them. In this case, the student will still be able to call other tutors, as opposed to a full ban which blocks them from the platform altogether. If we get more than 2 reports for a student, we'll clear the student's free trial so they don't waste any more tutors' time.
To report or ban a user, just press the red "Report/Ban" button at the top left of the classroom. You can also ban the user from their student page, which can be found in your History tab. You can ban students who send offensive messages by clicking on the wheel icon from the message window and selecting "Report" and then "Offensive". We also have automated systems that can ban potentially offensive users before they even contact a tutor. We're continually researching ways to improve our automatic safeguards.
No Smoking, Drinking Alcohol, Eating, or Chewing Gum
Please refrain from smoking or drinking alcoholic beverages while tutoring. Also, please refrain from eating or chewing gum as that can interfere with your speech. Of course, non-alcoholic drinks are fine, as they can be helpful when you've been talking for many hours!
Our dress code is casual, but you should maintain a well-groomed and professional appearance while working with students. Your students look up to you as an English tutoring professional, so it’s important to look the part! Fitted t-shirts are fine, but no sleeveless attire, hats/head coverings (unless it is for religious purposes), exposed cleavage, sunglasses, or clothing with offensive images/language. Ladies, if you must wear a shirt that exposes your shoulders (we know that it can get hot in some regions!), please drape a light and airy shawl over your shoulders so as to keep them covered. Please keep in mind that some Cambly students live in countries that are culturally more conservative than Western countries. Our dress code makes sure that all our students feel comfortable.
Teaching Environment - Neat Background Requirement
Tutoring from a quiet, tidy, and well-lit area will help you feel more professional and will drastically reduce distractions for your students. Whether you choose to decorate the area around you or simply tutor in front of a blank wall, we ask that the background showing in your video feed be neat. You should be sitting up or standing, with your computer resting on a flat surface to avoid camera shake. You camera must be on at all times. You may choose to turn off free-trial students. Your face should be fully visible and directly facing into the camera, not looking off to the side. If you choose to stand while tutoring, please be sure to raise your computer or webcam to about eye level. Please do not tutor from a bed or reclining position, and please avoid having other people visible in the video feed behind you.
Silent Sessions, and Sessions with Family, Friends and Yourself
At Cambly, our mission is to provide excellent yet affordable English instruction to learners around the world. We're proud to offer students the most reasonably priced subscription in the industry, often by multiples compared to other options.
Sessions without genuine instruction, including silent sessions, calls from family, friends or yourself, increase the cost of our service without delivering additional instructional value, meaning we may eventually need to raise prices on students who may not be able to then afford Cambly.
Sessions without genuine instructions raise students’ costs, deprive students of your availability, and strain our servers without providing a student any help in becoming a better English speaker, which is ultimately the mission of our company. As such, it is our policy that Cambly is a place for the teaching and learning of English only.
Ending Sessions Early and Abruptly
We totally understand that sometimes you need to leave sessions early to attend other students or events in your personal life. However, please inform the students as soon as the call begins that you need to end the session before their time is up. By managing expectation upfront, the student won't be surprised when you log off early, and it's a much nicer experience for you and them!
Video Recordings & Privacy
Your username, profile video, photo, and other information you add to your profile is publicly available online. Therefore, be sure to only include information you are comfortable sharing. To help maintain your privacy, you can use a tutoring name that is different from your real name. If you'd like to do so, you can update your Display Name (appears on your profile) at any time from your Account Settings. If you’d like to change your username (appears in URLs associated with your account) please send a request to our Tutor Support team.
Additionally, all video sessions and chat messages on Cambly are recorded and securely stored on our servers. Students can review their past sessions, which many have found to be an essential part of their learning process. Cambly also reserves the right to review and internally share sessions for quality control and training purposes. This helps us maintain a high level of excellence so both our tutors and students have the best experiences possible.
To help promote your personal brand inside of Cambly and attract new students, we prompt students with the option to share their video recordings with friends and/or on social media. If you'd like, you can turn this feature off from your Account Settings. However, as students have access to their Cambly videos regardless, it's possible that some may choose to share their tutoring video(s) with friends or online. We encourage our students to always ask tutors for permission before sharing videos with others.
In order to protect students' privacy, tutors should refrain from recording sessions or sharing student information or screenshots of the classroom even if they have the student’s permission.
Sharing Personal Contact Information
Tutors and students alike should refrain from soliciting or sharing any external contact information (Facebook, Skype, Email, WhatsApp, Instagram, WeChat, etc.). This protects your privacy and ensures you get paid for talking to students. If a student offers you personal contact information, please politely respond that it’s against Cambly’s policy and discourage them from doing so. You can remind them that Cambly's messaging system should work well for your purposes and theirs.
Meeting Cambly Students in Person
Tutors and students often develop such strong bonds that sometimes they consider meeting in person. We advise tutors to exercise their best judgment while arranging in-person meetings. You can use the Cambly messaging system to communicate details. Please note that Cambly does not perform background checks on students. Meeting a student offline may hold a similar risk to meeting any person offline whom you've met on the internet.
We ask our tutors to only create one tutor account, which comes with a student account automatically. Creating multiple tutor accounts under different email addresses is not allowed.
If you’re looking for a great place to meet and discuss your experiences with other tutors, you can request to join our Facebook groups, Cambly Corner and Tech Corner. If you’re a tutor on Cambly Kids, you can also join Cambly Kids – Tutor Group.
- Use Cambly Corner to see what other tutors are up to, share your Cambly experience, get advice, or just say hi!
- Use Tech Corner to share and discuss technical issues that you're facing with other tutors.
- Use Cambly Kids – Tutor Group to get inspired! This is the group to share your resources, tips, and successes.
- Subscribe to the Cambly Tutors on YouTube for advice and inspiration from experienced tutors.
- For the fastest support from the Cambly team, however, please submit a detailed request to our Tutor Support team.
If you run into a technical issue and can’t find a solution on our Help Center you are more than welcome to reach out to our Tutor Support team. We're a small, but experienced and hard-working team trying our best to help tutors as much as possible. :)
Occasionally, a Cambly team member may reach out to you via email or video chat on the Cambly platform. Please ensure you have an updated email address on your account and respond to all emails in a reasonably prompt manner.
Sometimes students, especially free-trial students, will ask their tutors questions about Cambly. You can find answers to the most frequently asked questions here. If your student is experiencing a technical issue, sometimes you can offer advice, but often the best thing to do is direct them to Student Support ("contact us" on the students' side). They're excellent and can resolve all sorts of matters nearly always in the student's native language.