Dashboard: This is where you’ll pick up calls from students. The students can either select the tutors they want to chat with or get matched by our system. However, tutors cannot select which students they want to talk to. Here, you'll see a list of students who are currently waiting for a tutor. Once you get matched to a student, you will see an incoming call, where you can click on the call to pick it up. Because you will see all your incoming calls here, we highly recommend you to keep this page open. Make sure to also turn on your sound as a notification song will play when a student calls. A piano song will play when a student specifically requested to speak to you. Before starting tutoring, please check the Tutor Checklist to ensure your system is ready!
Priority Hour: This tab allows you to sign up for Priority Hours. Priority Hours help ensure that there are always tutors available to chat. When you sign up for a 1-hour Priority Hour, you get call priority and are guaranteed to be paid for a minimum of 15 minutes of chat time per hour even if no students call (see "Priority Hour" section to learn more). During a Priority Hour, you are required to be online and answer all calls that come your way during that Hour.
Reservation: On top of on-demand lessons, you can also allow your students to reserve sessions with you in advance by adding/changing your reservation availability in this tab. Students will see your availability in their own timezone and can reserve sessions from 15 minutes to 2 hours. Our tutors use reservations especially with Regular students. If a student books a reservation and fails to show up, you will be automatically credited for 10 minutes of that (see "Reservations" section to learn more).
History: This tab contains your tutoring stats and your call log. If you click on a student’s name, you can message them or jot a note about them. This can be a great way for you to remember what you spoke about so you can pick up where you stopped after the last session. Messages from students will appear in your personal email account sent via Cambly, and you can reply by logging in to your tutor account. These messages are always sent through Cambly’s platform and your personal email address is never revealed.
In addition to these four main tabs, you can also see your upcoming events, chat history with students, help center and profile/account information by clicking the icons in the upper right corner.