TokBox Test Results
You can find the test here: https://tokbox.com/developer/tools/precall/
When completing the tokbox test you will first tested for the stability of your connection. Once this part is complete you will the see the results of your test. At the end of the test you will see the text "Save this data as Simple Text" by clicking that you will activate a pop up with summary of your results. Please send a screenshot of this summary.
The speed tests we ask you to provide will help us understand if your connection is meeting the requirements to maintain a call on Cambly. If we require this information from you we will ask you to complete a test here: https://speedof.me/ and then send in a screenshot of the results.
WARNING: A Cambly team member will NEVER tell you to paste text into your JS console.
Press Ctrl + Shift + J (Windows / Linux)
Cmd + Opt + J (Mac)
Then when you are on the Cambly page experiencing issues you can take a screenshot of your computer screen using these helpful guides and commands:
How to take a screenshot for Windows - https://www.take-a-screenshot.org/windows.html
How to take a screenshot for Mac - https://support.apple.com/en-us/HT201361
Make sure that you have the Console menu selected at the top of your panel and not the others (Elements).
WARNING: A Cambly staff member will NOT tell you to paste text into your JS console. This is one method of how malicious firmware is downloaded onto computers.