There can be many reasons why you are experiencing issues with connecting to students. We have outlined below some best practices and tips of things you can do to make sure your internet is optimized for video calling. Tutors who follow these steps are much more likely to experience less issues when using Cambly.
1) Make sure your hardware is prepped for Cambly - Restart your computer and router regularly. If either is left on for too long they can start to cause performance issues.
2) Make sure your software is up to date - Check to make sure you are on the most recent version of Chrome and of your computer's operating system.
3) Optimize your internet connection - Try to minimize the number of additional devices connected to your wifi, minimize the number of background programs/applications you may have running on your computer, and clear your cache (this helps clear out the stored data on your computer and frees up more space). Move your computer closer to your router, or if possible, plug directly into your modem.
4) Check your Chrome extensions - Make sure you do not have an excess number of extensions running in your Chrome browser. An easy first step is to try to tutor from an incognito window (this disables any extensions you have installed). If this resolves your issue, you will want to examine the extensions you have installed and decide which ones are necessary. There are a lot of different Chrome extensions out there, but often times anti-virus extensions are installed that severely impact a tutor's ability to connect on Cambly, or an excess number of extensions slow down a tutor's browsing speeds.
5) Disable any anti-virus/firewalls you may have installed - Most anti-virus software blocks the ports on your connection required to tutor on Cambly. (Avast, Norton Anti-Virus, McAfee are all examples). Try disabling those while you tutor. Additionally, make sure there are no firewalls in your connection. Beyond those firewalls installed by anti-virus software, some internet connections may have firewalls pre-installed. This can happen with wifi from Universities or other public wifi sources.
6) Make sure that you have your camera and microphone set to allow for your devices. You can find the total list of permissions by clicking the lock icon on the left side of the URL address bar and selecting the allow button.
7) If you see the below icon on the right side of your URL address bar then you must set your cookies to allow for Cambly. Click on this icon and from the drop down menu select allow.
If you are frequently seeing that you are being disconnected from a call or other tutors are answering student calls before you then you may need to contact your ISP to see if they can try to prioritize video calling for your home.