There are a few reasons why you might not be able to sign up for as many Priority Hours as you'd like:
- It may be that other tutors have already reserved all the available spots for that hour and they are simply less available. However, tutors add/drop Priority Hours all the way up to the start-time, so you may want to periodically check back and see if a spot opens up.
- Your tutor rating may be below the average Cambly tutor's rating. Tutors with higher ratings receive higher Priority Hour access (up to 3 weeks). For tips on improving your rating, check out this article.
- While we aim to maintain a good balance between tutors and students, we may be in a period where our tutors are slightly oversupplied. This can cause more competition among tutors for chat minutes and Priority Hour seats. We're examining alternative ways of addressing this balance problem when it occurs though.
- If you miss multiple PH in a short period of time or release too many within 12 hours of start up, your PH access may get blocked for three days. If this happens, we will notify you via email. In the meantime, you can continue to tutor on-demand without PH. When the block is lifted, you will be able to sign up for as many PH as you were able to before.
It is a good idea to check back regularly on your Priority Hour page as more hours will become available throughout the week as Cambly sees more students coming online. Priority Hours will open up as the time approaches and will become available periodically throughout the week, not at any set time or day.