Are you running into this page?
This page generally means that Cambly is experiencing a brief hiccup in services. You can check to see if Cambly is facing any extended degraded services or outages on Cambly's status page (and subscribe for email updates about our status) here: status.cambly.com
When our system goes down, we do our best to make it right by our tutors. Any priority hours dropped as a result of a system outage are automatically restored, holding you to the priority hour guarantee. No need to write in.
If there is no incident posted but you're experiencing trouble connecting, it's more likely that there is an issue with your connection. Sometimes, it is as easy as waiting a minute or two and refreshing the page to make it come back. You can read through the Technical Support help articles or submit a request if your problem still isn't resolved.