How is my rating calculated?
After every session, we ask students to rate their tutor on a scale of 1 to 5. Your rating is an average of all ratings that you have received on Cambly filtering unfair ratings. The current average tutor rating on Cambly is a 4.8 / 5.0. Ratings are updated once a week, so no single student's rating should impact your overall rating.
Please note that not all sessions will contribute to your overall ratings. Ratings left by free trial students will not contribute to your rating. Ratings from a lesson with connection issues will not be counted. A short lesson less than a few minutes will not be counted either.
What if I get an unfair rating?
We do extensive filtering in order to minimize unfair ratings. Also, given that a tutor may accumulate hundreds to thousands of ratings over time, a few unfair ratings has very little impact on the overall rating. In fact, over time, a tutor's rating should be representative of the tutor's ability to impress students.
Can I get feedback on why my rating dropped or increased?
Currently, tutors won't be able to see students' feedback. We understand that having student feedback could help even the most experienced tutors to improve. We are working to develop a system to provide student feedback back to tutors.
How does my rating impact my Cambly experience?
Tutors with higher ratings receive higher Priority Hour access (up to 3 weeks). In addition, students often choose their tutor based on the tutors' experience and overall ratings.
How can I improve my ratings?
The best way to improve your ratings is to try your best to impress your students. Some methods that have been successful for top tutors are: focusing the session on the student's specific needs, coming prepared with a library full of great content, giving many corrections, maintaining a friendly and encouraging atmosphere, etc. If your students believe that you are helping them, not only will they rate you highly, they will also request to chat with you again. A great rating is just a byproduct of helping your students. Check the Tutor Guide for some Best Practice Videos from top tutors.
When a new tutor joins Cambly, we tag the new tutor "New Talent" instead of displaying a rating as we found that the average rating is not representative until a tutor works beyond ~40 hours.