How is my rating calculated?
After every session, we ask students to rate their tutor on a scale of 1 to 5. Your rating is an average of all ratings that you've received on Cambly plus some extensive filtering. The current average rating on Cambly is a 4.8 / 5.0. Ratings are updated once a week, so no single student's review will impact your overall rating.
It is important to note that certain factors will not contribute to your overall rating. Ratings left by free trial students will not contribute to your rating. Ratings from a lesson with connection issues will not be counted. A short lesson less than a few minutes will not be counted either.
Your rating will be an average of the appropriate ratings left by students and has no other contributing factors at this time.
What if I get an unfair rating?
We do extensive filtering in order to minimize these occurrences. On Cambly, tutors may accumulate hundreds to thousands of ratings over time. Over time, a few unfair ratings has very little impact on your overall rating. Instead, over time, your rating is representative of your patterned ability to impress your students.
Can I get feedback on why my rating dropped or rose?
We're looking into it. We can definitely see how reading student feedback could help even the most experienced tutors to improve. While rating the tutor, the student may also leave an optional comment to explain their rating. We're looking into how we can show you their reviews (in a fair and sensitive manner) in the future.
How does my rating impact my Cambly experience?
Tutors with higher ratings receive higher Priority Hour access (up to 3 weeks). Students can also view tutor ratings on each tutor's profile.
How can I improve my ratings?
The best way to improve your ratings is to try your best to impress every student you get. Some methods that have been successful for top tutors are: focusing the session on the student's specific needs, coming prepared with a library full of great content, giving many corrections, maintaining a friendly and encouraging atmosphere, etc. The bottom line is if a student believes that you are helping them, they will not only rate you highly, but also come back to you again and again. A great rating is just a byproduct of helping your students. Check the Tutor Guide for some Best Practice Videos from top tutors.
As we found that the average rating score is rather unreliable until a tutor has worked approximately 40 hrs on Cambly, we hide the rating and present a "New Talent" tag in order to protect the tutor in the meantime. During this time, the tutor is still being ranked in the tutor list by their average rating however.