First and foremost, we empower tutors to ban any student creating an unsafe or offensive learning environment. Any kind of harassment or inappropriate behavior has no place on Cambly, a place for English practice, and we are doing everything we can to eliminate these people from our platform.
When a student is banned or reported as offensive, they no longer have access to Cambly tutors. They can open the app but can't see or message any tutors. In the case of an accidental ban, tutors can click "undo" or contact us to have the ban removed.
When a tutor submits any other kind of report about a student, the report is logged for internal review. If a student is reported as "hiding" 3 times, they are automatically banned from Cambly. We review all bans and can reverse any bans put into effect because of misunderstandings.
Note: if you feel that a student can chat on Cambly respectfully but you'd rather not work with them, please let us know by submitting a request and explaining the circumstances. We can block the student from being able to see, message, or make reservations with just you.