There are a few different situations during which a student may not be able to see a specific tutor:
- Your status is set to "invisible."
- Your student has a Group subscription and can only chat with available Group tutors or, if all are busy, a Private tutor we assign to them.
- Your student's connection is too slow to show them the tutors online now.
- You have not completed the Tutor Checklist.
- The student has accidentally added you to their "hidden tutors" list.
If none of the above apply, please submit a request on the Help Guide so that we can investigate this further!