You can sign up for Priority Hours ("PH") here. PHs are 1-hour time slots where you will receive priority access to new students. During your PH, we will actively feature your tutor profile and send you calls from new students. Additionally, you'll be guaranteed a minimum of 15 minutes of paid chat time per hour even if you don't connect with students. You are required to be online and answer all calls that come your way during that hour.
How the PH System works
If you are a new tutor, PHs are very important because PHs will help you meet new students. We recommend that new tutors tutor exclusively on PH for their first two weeks on Cambly. Because you are required to be online for the whole hour, it is a good idea to logon a few minutes early to give yourself some cushion room in case you experience any technical difficulties. If you are more than a few minutes late for your PH, you will be dropped from the PH automatically, which will hurt your ability to sign up for more PHs in the future.
PHs must be cancelled over 12 hours in advance. This gives other tutors enough time to pick up the PH. If your PH is within 12 hours but you can no longer make it, it is better to drop your PH late than to miss that hour. Dropping a PH late will hurt your PH access, but missing your PH will hurt your access significantly more.
You can sign up for as many PHs as you want, up to 14 hours of PHs within any 24 hours period. PHs can be scheduled in 1-hour intervals. Be careful to only sign up for times you will be available to chat. During each PH, you will have the option to take a 5 minute break. However, it is still a good idea to schedule breaks, so that you can rest for an hour or eat a meal uninterrupted. After your PH, you can check on your History tab to see how many students you’ve chatted with and how many minutes you chatted during that hour.
Dynamic Priority Hour Access
The higher your tutor rating, the more PHs will be available to you. All new tutors start out on Cambly being able to schedule PH one week in advance. As you take on more calls and impress more students, your ability to schedule PH automatically increases. On the other hand, if you miss PH, drop PH within 12 hours, or miss calls during a PH, your PH access will become more restricted. You can see every PH available to you by clicking the "list" view on your Priority Hours tab. If you don't see too many PHs available to you, check out this article to find out why.