Why was I blocked?
Cambly's system automatically blocks tutors from Priority Hours for a period of three days if they miss multiple recent PHs or release too many within 12 hours of their scheduled start time. We will email you directly if you are blocked (if you haven't been blocked but just don't see many PHs, then check out this article for more information). This temporary block isn't meant as a punishment, but rather a way to allow the system to adjust to the needs of our students.
We completely understand when even tutors with the best attendance miss Priority Hours due to things that are out of their control. That's why we bake in some leeway before the system blocks any tutors. Given that we do offer this leeway, it's our policy not to remove PH blocks for any reason.
Please note, in the event of a Cambly-wide outage (see Cambly's status page here: status.cambly.com), please do submit a request so we can restore any affected Priority Hours right away.
What do I do now?
After three days, PH access is automatically restored. In the meantime, you are welcome to tutor on-demand (that is, without a Priority Hour)!
For future reference, you can also drop Priority Hours from your phone or other device if you can't access your computer.