Tutor Guide
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Part 1: Quick Overview
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Part 2: Using Your Tutor Account
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Part 3: The Priority Hour System
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Part 4: The Reservation System
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Part 5: Structuring Your Conversations
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Part 6: Giving Corrections
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Troubleshooting Guide
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Have a tech issue? Click here to find the solution!
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(Solution 1) Repeatedly being asked to take the Connection Test
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(Solution 2) My camera isn't working for the Connection Test
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(Solution 3) Failing the Connection Test due to low speeds
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(Solution 4) Failing the Connection Test due to packet loss
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(Solution 5) Failing the Connection Test due to zero audio speed
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Cambly Library
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What is Cambly Library?
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How do I use materials in the Cambly Library during a lesson?
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How do I hide or change materials in the Cambly Library during a lesson?
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What are speaking games?
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What are Cambly Courses?
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Cambly Courses Tutorial Video
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Cambly Kids
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How much do I get paid for Cambly Kids?
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What times should I make available on my Reservation Calendar for Cambly Kids?
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What is Cambly Kids?
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Any suggestions on how do I set up my Cambly Kids classroom?
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Do you have any resources to help me tutor children?
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Where can I connect with other Cambly Kids Tutors?
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Resources
Questions from New Tutors
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I don't see my referral bonus.
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How can I be a successful online tutor?
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How do I get started?
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Can I see what the chat screen looks like before I actually start tutoring?
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What is a good tutor profile?
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Do I have to answer students' messages in the text chat?
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Priority Hours & Reservations
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Priority Hours: Oh no, I missed some calls or was detected offline!
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Reservations: Is it too late to cancel or confirm my reservations?
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Reservations: Proposing a Reservation to a Student
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Priority Hours: My Priority Hour is starting now. What should I do?
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Priority Hours: How do I sign up for more?
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Priority Hours: What should I do if I can't sign up for enough PHs?
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Payment Questions
Tips for Working with Students
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What if the student requests I teach a language other than English which I also speak fluently?
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I don't want to teach a student and I don't want reservations from that student
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Adding a student to your "My Regulars" list
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How do I handle cultural differences?
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What if I run out of things to say?
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How can I share materials with my student?
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Technical Questions
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What do I do when I see "student is trying to reconnect" in the classroom?
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Why is my chat length/minutes incorrect? How do I get this fixed?
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My connection dropped unexpectedly! What now?
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Connection Issues, getting disconnected or unable to connect to calls
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Why does Cambly's speedtest show that my internet is too slow?
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Can I tutor from my phone/tablet?
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Using your Tutor Account
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How do I upload my own lessons to my "Saved Links"?
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The Tutor Dashboard
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Your Tutor Profile
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The Reservation Tab
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The Priority Hours Tab
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The Library Tab
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Questions Students May Ask about Cambly
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"How can I chat for free?"
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"How do subscriptions work?"
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"How do I pay for Cambly and how much?"
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"How can I change my subscription? Upgrade or downgrade?"
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"Why don't I have any minutes?"
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"I shared my Cambly link. Where are my free minutes?"
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FAQ
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